Effective 2026-10-11
Text messages
Riff is a service of Whappa LLC, a Texas limited liability company. Our texting program is called Riff front desk texts. This page explains, in plain words, what we text, how you say yes, and how to stop.
The short version
- We only text people who agreed to get texts, in the ways described on this page.
- Reply STOP to any text and we stop. Reply HELP for help.
- We never send sales or promotional texts.
- We never sell your number or share it, or your consent, with anyone for marketing.
- Message frequency varies. Message and data rates may apply.
Demo texts
When you try Riff for your own business, Riff can text you a sample job write-up: the short summary a shop owner gets after Riff takes a call. It is how you see what Riff would send you for a real customer.
Every demo text is labelled DEMO and says no real visit was booked. Demos never book real services. Demo texts are never sent on behalf of other businesses, and they never include sign-in codes, marketing, or launch and waitlist announcements.
Demo texts start after carrier approval. You can tick the box today, and we keep your yes. We will not send any text until the mobile carriers approve this program.
How you say yes
Texts are always optional. Every demo works without them. For demo texts, a phone number by itself is never a yes.
Where you'll see it: on our "Make it yours" page, whappai.com/build.html, where anyone can set up a Riff demo for their business. You do not need an account or to sign in. After you pick your trade, the second step asks for your business name and, optionally, your mobile number. Right below the number is a checkbox. It starts unticked, and only you can tick it. It says:
Yes, text me a sample job write-up for [demo name] from Riff (Whappa LLC). It's a demo, so no real visit is booked. Message frequency varies. Message and data rates may apply. Reply STOP to stop, HELP for help. Texts are optional. Privacy Policy · Terms of Service · Text messages.
The business name you typed takes the place of [demo name]. Here is what it looks like:
If you give your number but leave the box unticked, we only use the number to call you if a caller has an emergency. We never text it. When you tick the box, we save your number, the time, and the exact words you saw, as the record of your yes.
What demo texts look like
Your first text confirms you signed up:
Riff (Whappa LLC): You're signed up for Riff demo texts. Msg frequency varies. Msg & data rates may apply. Reply STOP to stop, HELP for help.
Then, after each test call you make to your demo line, a sample job write-up like these:
Riff (Whappa LLC) DEMO: New job for Example Plumbing: water heater leaking in the garage. No real visit booked. Reply STOP to stop, HELP for help.
Riff (Whappa LLC) DEMO: New job for Example Plumbing: kitchen sink backed up, tenant home after 3pm. No real visit booked. Reply STOP to stop, HELP for help.
How often
One sign-up text, then one write-up for each test call you make to your demo line, at most three. Message frequency varies.
Stopping demo texts and getting help
- Reply STOP to any demo text and we stop texting you, on every number we text from. You get one last text confirming it:
Riff (Whappa LLC): You're unsubscribed and won't get more texts from us. Reply HELP for help.
- Reply HELP to get our contact details:
Riff (Whappa LLC): Need a hand? Email [email protected]. Msg & data rates may apply. Reply STOP to stop texts.
- Replying START lifts the block, but we still send nothing until you tick the box on the build page again.
Texts for business staff and the waitlist
These are separate from demo texts. Saying yes to one does not sign you up for the other. Like demo texts, they start only after the carriers approve them, under their own registration.
- Job write-ups for a business owner or their staff, at the mobile number they entered in their Riff account settings.
- One heads-up for someone who leaves a mobile number on our build page to hear when their trade's front desk is ready.
Riff does not text people who call a business's front desk yet. Before it ever does, the front desk will ask the caller first and wait for a clear yes.
What these texts look like
Riff (Whappa LLC): New job for Example Plumbing. Water heater leaking, 123 Main St. Visit booked Tue 9am. Reply STOP to opt out, HELP for help.
Riff (Whappa LLC): Your plumbing front desk is ready to set up at whappai.com. Reply STOP to opt out, HELP for help.
How often
Message frequency varies, usually one to a few texts per job. Someone on the waitlist gets one heads-up and nothing else.
If you are business staff
After signing in, an owner can add a mobile number in their business settings. That field shows this line right beside it: "By entering your mobile number you agree to get job write-up texts from Riff (Whappa LLC). Message frequency varies. Message and data rates may apply. Reply STOP to stop, HELP for help."
If you leave your number on our build page
The build page shows this line under the button: "By tapping the button you agree to get one text from Riff (Whappa LLC) when your trade's front desk goes live. Message and data rates may apply. Reply STOP to opt out, HELP for help." We send that one text and nothing else.
How to stop texts and get help
- Reply STOP to any text to stop getting texts.
- Reply HELP to any text for help.
- Or email [email protected].
- To report unwanted texts or misuse, email [email protected].
Costs and carriers
Message and data rates may apply, depending on your phone plan. Telnyx and SignalWire carry our calls and, when enabled, our texts. Carriers are not liable for delayed or undelivered messages.
Your information
Text messages, and the mobile opt-in data and consent behind them, will not be shared with third parties or affiliates for marketing or promotional purposes. We never sell them.
Related pages
Privacy Policy · Terms of Service
Contact
Whappa LLC
Help and questions: [email protected]
Report unwanted texts or misuse: [email protected]
Mailing address: 9901 Brodie Lane, Suite 1490, Austin, TX 78748